General terms and conditions

1. Scope

These GTC apply to all orders placed via the online store of Collective Bakery AG (hereinafter “the provider”). The version valid at the time of the order applies.
The online store is aimed exclusively at customers in Switzerland. Goods are handed over exclusively at pickup locations in Switzerland.
By placing a binding order, the customer accepts these GTC.

2. Ordering & pickup

Contract formation: The presentation of products in the online store is not a binding offer. By submitting the order, the customer makes a binding offer. The contract is concluded with the provider’s order confirmation; for online payment, with the successful payment.
Pickup: Goods must be picked up on the selected pickup date, at the selected pickup time and at the selected pickup location.
Responsibility: The customer bears the risk for timely pickup. In the event of non-collection, there is no entitlement to a refund or replacement, as the products are freshly prepared for the specific date.
Withdrawal: Under Swiss law, there is no statutory right of withdrawal for online orders. The cancellation rules in section 4 apply.

3. Prices & payment

All prices are in Swiss francs (CHF) including VAT. Payment is made via the payment methods offered in the online store: in advance by online payment or, if enabled for the customer, on account within the period stated on the invoice.

4. Cancellation & changes

As the products are perishable and prepared for the specific date, strict deadlines apply:

Up to 4 days before pickup: Cancellations are free of charge. Any payments already made will be credited or refunded.
Less than 4 days before pickup: Cancellation is no longer possible. The full invoice amount (100%) remains due and will be retained.
Changes: Orders on account can be changed in the customer account up to 4 days before pickup. Orders paid online cannot be changed; the customer can cancel them within the deadline and place a new order.

5. Force majeure & production failure

If the provider is unable to fulfil an order in whole or in part due to unforeseeable events for which it is not responsible (e.g. force majeure, power failure, refrigeration failure, illness of staff, official orders or supplier failure), it may cancel the order in whole or in part.
In this case, the provider informs the customer without delay. Payments already made for products not delivered will be refunded in full.
Any further claims, in particular for damages, are excluded to the extent permitted by law.

6. Quality, allergens & liability

The provider guarantees the quality and maintenance of the cold chain until handover.
Upon handover, benefit and risk as well as responsibility for proper storage and transport pass to the customer.
Allergens: Information on ingredients and allergens is shown for each product in the online store. The customer is responsible for checking this information before ordering. As various allergens are processed in production, traces of them cannot be ruled out in any product. If in doubt, the customer contacts the provider before ordering.
Liability: Liability of the provider, in particular for allergic reactions, is excluded to the extent permitted by law. Liability for intent and gross negligence as well as mandatory liability under the Product Liability Act remain reserved.
Defects: Obvious defects must be reported immediately at pickup, hidden defects immediately after their discovery.

7. Data protection

The provider processes personal data in accordance with the Swiss Federal Act on Data Protection (FADP). Which data is processed for which purpose, which service providers are involved (e.g. for hosting and payment processing) and which rights the customer has is described in the privacy policy.

8. Applicable law & jurisdiction

Swiss law applies. The place of jurisdiction is the registered office of the provider. Mandatory statutory places of jurisdiction remain reserved, in particular the domicile of consumers (Art. 32 Swiss Civil Procedure Code).